Refund policy

Updated: September 29, 2026

We want you to feel confident acquiring art from Mr G Fine Art Inc. This policy applies to purchases made through mrgfineartgallery.com.

14-day return window

You may request a return within 14 calendar days after confirmed delivery. Email mrgfineartt@gmail.com with your order number, the reason for the return, and photographs showing the artwork and packaging. Do not ship a return before receiving written authorization and return instructions.

Return condition

The artwork, frame, and accompanying materials must be returned in the condition received and in the original protective packaging. The return must be trackable, fully insured for the purchase price, and sent within the period stated in the return authorization. Returns that are damaged because of inadequate repacking may have a reasonable loss in value deducted where permitted by law.

Return shipping

For a change-of-mind return, the customer is responsible for insured return shipping to the return location provided in the written return authorization. If the item arrived damaged, materially different from its description, or was sent in error, Mr G Fine Art Inc will provide an appropriate remedy and cover reasonable return shipping when a return is required.

Damage in transit

Please photograph the exterior packaging before opening and report visible transit damage as soon as possible, ideally within 48 hours of delivery. Keep all packaging while we review the claim. This request does not limit any non-waivable rights available under applicable law.

Refunds

We will inspect an authorized return and notify you of the outcome. Approved refunds are issued to the original payment method within 5 business days after inspection. Your bank or card provider may require additional time to post the credit. Import duties, taxes, brokerage fees, and other third-party charges paid directly by the customer are not refundable by us.

Custom painting deposits and cancellation

For the custom painting ordering flow introduced on September 29, 2026, the initial payment is a $299 USD deposit, fully credited toward the fixed painting price. Submitting a form or paying the deposit does not authorize us to begin painting.

The entire $299 deposit is refundable until you explicitly approve the final painting plan and authorize creation. After that approval and authorization, $199 becomes non-refundable. If you then cancel the commission and do not receive the painting, the remaining $100 of the deposit is refunded. Contact mrgfineartt@gmail.com with your order number to request cancellation.

We share actual painting photos for your review. After you approve the finished painting, we send a separate secure invoice for the remaining $900 or $1,300 USD, depending on the fixed total of $1,199 or $1,599. Shipment is arranged after the balance is paid. Applicable taxes are shown at checkout.

These deposit cancellation terms apply before delivery and do not create a change-of-mind return right for a completed, delivered personalized painting. They do not limit remedies for damage, defects, material differences from the agreed specifications, or our failure to meet a confirmed dispatch date, nor any non-waivable rights.

Non-returnable items

Personalized or made-to-order commissions created specifically for an individual customer are final sale unless damaged, defective, or materially different from the agreed specifications. This exception does not apply merely because an artwork was commissioned before being offered for sale.

Cancellations and exchanges

Contact us promptly if you need to cancel. If the artwork has already been dispatched, the return terms above apply. Because each artwork is one of one, direct exchanges might not be available.

Contact

Return requests and questions: mrgfineartt@gmail.com.