Shipping policy

Updated: September 29, 2026

Shipping area and cost

Mr G Fine Art Inc offers complimentary standard delivery to addresses in the United States. Orders are prepared and dispatched after written confirmation. Service to P.O. boxes, military addresses, and U.S. territories must be confirmed before purchase.

Dispatch and delivery estimate

The dispatch date will be confirmed in writing before purchase. After dispatch, estimated transit time to the United States is 11–18 calendar days. This is an estimate rather than a guaranteed delivery date. Tracking information will be provided when available, and a signature may be required at delivery.

Custom painting timeline

For custom paintings ordered through our $299 deposit flow, estimated total delivery is 20–30 calendar days from your explicit approval of the final plan and authorization to begin painting. This includes painting, drying, framing and U.S. delivery; the separate transit estimate above is not added to this custom-painting estimate.

We personally email you within 2 business days of deposit payment. About 7 days after authorization, we share real painting photos. These photos do not mean the painting is dry or ready to ship. One round of minor refinements within the approved composition is included. Time awaiting your replies, requested adjustments, or final balance payment extends the schedule.

After you approve the finished-work photos, we send a secure Shopify invoice for the remaining balance. Shipment is arranged after payment is confirmed and drying and framing are complete. We provide tracking when the painting ships. The delivery period is an estimate, not a guaranteed date.

Customs and import charges

Any applicable import duties, taxes, brokerage fees, or customs requirements will be disclosed and agreed before purchase. No undisclosed import charge will be represented as included in complimentary shipping.

Delays

If we learn that we cannot dispatch within the date confirmed for an order, we will notify the customer and offer the choice to accept a revised date or cancel for a full refund. Carrier or customs delays after dispatch can occur, and we will assist with tracking and documentation.

Delivery address

The customer is responsible for providing a complete and accurate address and for being available for any required signature. Contact us immediately if an address needs to be corrected. An address might not be changeable after dispatch.

Loss or damage

Inspect the package promptly and keep all packaging if loss or damage is suspected. Email photographs and the order number to mrgfineartt@gmail.com as soon as possible so that we can assist with a carrier claim and an appropriate remedy.